Reference

Legal Framework for Your okal Account

Your use of okal depends on the laws applicable in your region — access and eligibility vary by local regulation. We've written these terms plainly so you know exactly what governs your account, your wallet activity, and how we handle your data.

Jurisdiction-dependent accessbKash, Nagad, Rocket wallet termsAccount data retention policyDispute and contact process

Explore the Lobby Read FAQ

DATA AND ACCOUNT SECURITY

How We Protect and Manage Your Information

Account security and data handling are not afterthoughts here — they're built into how the platform processes every bKash, Nagad, and Rocket transaction and every login session. Here's what we do in practice.

Data Retention

We keep your account and transaction records for the period required by applicable regulations. You can request a copy of your stored data through the support team at any time.

Cookie Handling

Session cookies keep you logged in and remember your lobby preferences. You control non-essential cookies through your browser. Disabling them won't lock you out but may affect some features.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If you notice unrecognised activity, lock your account immediately from Settings and contact support.

Data Change Requests

To update, correct, or delete personal information held on your account, submit a request via Live Chat or email. We process verified requests within the timeframe required under applicable rules.

What These Terms Actually Cover

okal Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply to every account registered through okal, including all wallet transactions processed via bKash, Nagad, and Rocket. By opening an account, you confirm that you meet the eligibility requirements under the laws of your region — we do not determine local legality on your

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behalf, and availability is not uniform across all areas of Bangladesh. Your account is personal and non-transferable. Any funds held in your account wallet are subject to our withdrawal verification process, which requires identity confirmation before release. We retain transaction records and account data for the
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period required under applicable regulations, and you may request a summary of your stored data at any time through our support channel. Cookies and session data are used to maintain your login state and personalise your lobby view — you can manage cookie preferences through your
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browser settings, though disabling certain cookies may affect account functionality. Our terms are updated periodically; continued use of your account after a posted update constitutes acceptance. If any clause is found unenforceable in your jurisdiction, the remaining terms continue in full effect. For disputes, our first
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step is direct resolution through the support team before any formal process is initiated.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about your rights under these terms, want to request your account data, or need to raise a dispute, our support team handles policy queries directly. Reach out through any of the channels below and reference your registered account number for faster handling.

Live Chat Available through your account dashboard. Start a chat session, select 'Account and Legal' from the topic menu, and a support agent will respond directly.

Email Support Send policy or data requests to our support address listed in your account settings. Include your registered mobile number for verification.

In-App Help Open the okal app, go to Settings, then Help Centre. Submit a legal or data query and track its status from the same screen.

Common Legal and Account Questions

These are the questions we hear most often about account terms, data rights, and eligibility. If yours isn't here, reach out through Live Chat.

Access and eligibility depend entirely on the laws applicable in your region. We do not make legal determinations on your behalf — check your local regulations before opening an account.

Contact our support team via Live Chat or email, provide your registered mobile number for verification, and we'll prepare a summary of the data held on your account.

Yes. Submit a deletion request through Live Chat or email support. We'll verify your identity first, then process the request in line with applicable data retention requirements.

Any verified balance in your account wallet is returned to your registered bKash, Nagad, or Rocket number after identity confirmation. Pending transactions must clear before closure is finalised.

We post updates directly on this page and may notify you via your registered mobile number. Continuing to use your account after an update means you accept the revised terms.

Start with our Live Chat support and reference your transaction ID. Most disputes are resolved at this stage. If not, we'll outline the next steps in writing via your registered contact.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoAbout Us AccountRegister

Legal Framework for Your okal Account

How We Protect and Manage Your Information

Data Retention

Cookie Handling

Account Security

Data Change Requests

How to Reach Us on Policy Matters

Common Legal and Account Questions

01 Does okal operate legally in Bangladesh?

02 How do I request a copy of my account data?

03 Can I ask for my personal data to be deleted?

04 What happens to my bKash or Nagad wallet balance if I close my account?

05 How will I know if the terms change?

06 Who do I contact if I have a dispute about a transaction?

Legal

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